We are committed to offering our customers the highest possible standards of service. In so doing we are pleased to support the Financial Conduct Authority’s initiative ‘Treating Customers Fairly’.

We recognise that both we and our customers have everything to gain if we look after your best interests and treat you fairly in all aspects of our dealings with you.

We will:

• Provide you with clear information about the products and service we offer, including fees and charges.
• Ascertain your individual needs, preferences and circumstances before making a recommendation.
• Only recommend a product that we consider suitable for you and that you can afford; and always the most suitable from the available options.
• Encourage you to ask if there’s something you don’t understand.
• Give you access to a formal complaints procedure should you become unhappy with our service.

How you can help us

To help us give you the most appropriate advice, we will ask you to:

• Tell us as much as possible about your income and outgoings, to enable us to properly assess how much you can afford.
• Let us know if there is any aspect of our service, or of a product we have discussed or recommended that you don’t understand.

Security

Ravenscroft Investments (UK) Limited, trading as Ravenscroft, is a company authorised and regulated by the Financial Conduct Authority and we are acutely aware of the need to safeguard clients’ financial interests. First, your assets are carefully segregated and ring-fenced from the assets of the firm. Secondly, we carry substantial insurance that provides cover for loss through events such as theft, fire, fraud or negligence. Finally, as a client of an authorised firm, your investments are protected by the Financial Services Compensation Scheme (visit www.fscs.org.uk for details).